Returns and exchanges

• If we got it wrong, or it arrived damaged or defective, we fix it or refund it. We pay the shipping.
• If it is decorated or personalized and we made it the way you ordered it, we cannot take it back. Nobody else can wear a jersey with your kid's name on it.
• Wrong size is the most common one, and it is the one to head off before you order. Ask us first.
• To start: text (434) 280-3200 or email hello@pluseffort.com with your order number and, if there is something to photograph, a photo. A package that never arrived needs only the order number.

We make it right, at no cost to you, when:

• the item arrives damaged or with a manufacturing defect;
• the decoration is wrong: misspelled against what you submitted, the wrong number, the wrong color, crooked, or peeling;
• you got the wrong item, the wrong size, or the wrong quantity.

Your choice: we remake it, or we refund it. We cover the return shipping, and often we will tell you not to bother sending it back at all.

Tell us within 30 days of delivery or pickup. That is long enough to open the bag, try everything on, and wash it once.

Decorated and personalized goods are not returnable when they are what you ordered. That is the standard position for custom apparel and we are not going to pretend otherwise. Specifically:

• a size that fits differently than you expected, when we shipped the size you selected;
• a name, number, or spelling that came through exactly as you typed it;
• a change of mind after production has started, which on a pickup pre-order is once the order window closes and on a shipped order is as soon as you place it;
• gear that has been worn, washed, or altered.

That said, tell us anyway. If something is off we would rather hear it than have you stuck with it.

Everything we sell is made for your order, so there is no separate set of rules for undecorated items and no restocking fee. Custom gear is final sale, except when it is defective or not what you ordered, as described above.

• Text or email us. Text (434) 280-3200 or email hello@pluseffort.com. Either one reaches a person, not a queue.
• Send two things. Your order number, which is on your confirmation email, and a photo of the problem when there is something to photograph: damage, a defect, or the wrong item. The photo is what lets us settle it in one message instead of five. A package that never arrived needs only the order number.
• We answer with a plan. Remake, refund, or a return label if we need the item back. Do not ship anything back before we tell you where to send it.

• Our error or a defect: we pay. We send you a prepaid label, or we tell you to keep the item.
• Anything else that we agree to take back: you pay the shipping back to us, and the original shipping charge is not refunded.

Refunds go back to the card you paid with. Your bank posts it on its own schedule.

Because exchanges on personalized gear are limited, sizing is worth two minutes up front. The product page lists the sizes we carry for that garment, and the cut varies by style: a performance tee and a heavyweight hoodie do not fit the same.

If you are between sizes, buying for a kid who is growing, or ordering for a whole roster you cannot measure, text (434) 280-3200 before you order and we will tell you what that specific garment runs like. We would rather answer a sizing question than process a return we cannot process.

Delivery, pickup, and pre-order timing are in Shipping and pickup. The full terms of sale are in Terms.